Welcome to the Janice Bruno Ceramics FAQ section. Here, we have compiled answers to some of the most common questions about our products and services. If you have any additional questions, please feel free to contact us at deskinfo@janicebruno.com.

1. What materials are your ceramics made from?

Our ceramics are handcrafted using high-quality clay and glazes. Each piece is carefully designed and fired to ensure durability and aesthetic appeal.

2. Are your products dishwasher and microwave safe?

Yes, most of our ceramic items are dishwasher and microwave safe. However, we recommend hand washing delicate pieces and avoiding sudden temperature changes to prolong the life of your ceramics.

3. How do I care for my ceramics?

To care for your ceramics, wash them with mild soap and water. Avoid using abrasive sponges or cleaners. For items with intricate designs or delicate finishes, hand washing is preferred.

4. Can I customize my order?

Yes, we offer customization options for certain products. Please contact us at deskinfo@janicebruno.com with your customization request, and we will do our best to accommodate your needs.

5. How long does it take to process an order?

Orders are typically processed within 3-5 business days. During peak seasons or for custom orders, processing times may be longer. You will receive a confirmation email once your order has been shipped.

6. What shipping options are available?

We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected. Please refer to our Shipping Policy for more details.

7. Do you ship internationally?

Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.

9. What is your return policy?

We accept returns within 30 days of delivery for items in their original condition. Please visit our Return and Exchanges Policy page for detailed instructions on how to initiate a return.

10. What if my item arrives damaged?

If your item arrives damaged, please contact us immediately at deskinfo@janicebruno.com with your order number and photos of the damaged item. We will work with you to resolve the issue promptly.

11. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placing the order. After this period, we cannot guarantee changes due to the processing timeline. Please contact us as soon as possible at deskinfo@janicebruno.com if you need to make changes.

12. How do I contact customer service?

You can contact our customer service team by emailing us at deskinfo@janicebruno.com. We strive to respond to all inquiries within 24-48 hours.

13. Do you offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. Please select the gift wrapping option at checkout or contact us for more details.

14. Are there any care instructions for items with gold or silver accents?

For items with gold or silver accents, we recommend hand washing only and avoiding prolonged exposure to water or harsh chemicals. This will help maintain the appearance and longevity of the metallic details.

15. Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us at deskinfo@janicebruno.com with your wholesale inquiry, including the product(s) and quantities you are interested in.

Thank you for choosing Janice Bruno Ceramics. We hope this FAQ has been helpful. For any additional questions or concerns, please do not hesitate to reach out to us.